Refund policy.

Blooup sells digital delivery services against public social URLs. Once a Drop begins it cannot be reversed, so a traditional "return" does not exist for this product.

Our commitment instead is a strict fulfillment promise backed by a 30-day refill: we either deliver the units you paid for, or we make you whole. No loopholes, no runaround, no tickets that close themselves.

This policy sets out exactly when a refund or credit is available, how to claim it, and the few cases where we cannot refund.

We issue a full refund in the following situations:

• Non-delivery. Your Package has not begun delivery within 72 hours of the stated ETA and our team cannot restart it.
• Technical non-functional Package. The delivery is technically impossible on our end (service discontinued, platform endpoint removed, etc.).
• Wrong product. We delivered something other than what you purchased due to an error on our side.
• Duplicate charge. You were charged twice for the same Package due to a gateway or system glitch.
• Verified fraudulent charge. A transaction was placed on your card without your authorization and we can verify it.

In every one of these cases you get the money back. The default path is your original payment method. Account credit is offered as an alternative and is often faster.

We convert a Package to account credit in situations where a full refund is not required but the outcome was not ideal:

• Partial delivery that cannot be fully restored by the auto-refill system or a manual refill from the Packages page, and the shortfall is material.
• Technical issues resolved mid-delivery that still reached final count, but took longer than promised.
• Goodwill adjustments at our sole discretion when the experience was below our standard.

Credit is applied to your balance immediately, has no expiry date, and can be spent on any service on the site.

Social platforms periodically purge inactive or newly flagged accounts, which can cause a drop in your follower or engagement count after delivery. This is a normal part of the ecosystem and is covered by our 30-day refill.

When a completed Package drops within 30 days of delivery, our auto-refill system detects the drop and dispatches a free top-up on the next delivery cycle on its own. You do not need to contact support or fill out a form.

If the auto-refill has not yet fired for your Package, you can force it from the Packages page: locate the affected Package and tap Request refill. Refills are free and carry a 24-hour cooldown between requests. The top-up dispatches as a separate Package and is visible from your Package status page.

Outside the 30-day window we can no longer replace drops. Drops after 30 days are considered natural churn, in line with how engagement behaves across every platform.

Because our product begins fulfilling the moment it is placed, the following situations are not refundable:

• Change of mind. You decided you no longer want the Package after delivery has started.
• Incorrect target. You submitted the wrong URL, username, or post link, and delivery landed on that incorrect target.
• Private or deleted profile. Your profile went private, was deleted, or had its username changed during delivery.
• Overlapping campaigns. You ran another service on the same target while our Package was active, making the delivered count impossible to reconcile.
• Platform penalty on your side. A suspension, shadowban, or restriction imposed by the platform on your account.
• Chargeback-first. You filed a chargeback before contacting support. Chargebacks without prior contact are treated as a breach of the terms and may result in account termination.

If any of the above happen and the outcome is ambiguous, open the Help Desk. We look at every edge case manually and we err on the side of the customer whenever the fault is shared.

The fastest path is the Help Desk on any page of the site. Pick Refund, select the Package, and fill in the short form. When you message us, include:

• Your Package ID.
• The service the Package is for.
• A short description of what went wrong.
• Any screenshots if they help explain the situation.

We reply within minutes during active hours and within a few hours around the clock. If your case is eligible, we confirm the refund or credit inside the same conversation. No forms, no ticket queues, no back-and-forth.

Once approved, refunds are submitted to the payment processor immediately. From there the timing depends on the method used:

• Account credit. Applied instantly. Ready to spend on the next Package.
• Cards. Typically visible within 5 to 10 business days, depending on your issuer.
• PayPal. Usually within 1 to 3 business days.
• Crypto. Refunded to the same wallet used at checkout, typically within 24 hours of network confirmation.

If your refund has not landed after the window above, message us with your Package ID and we will investigate directly with the processor.

When cancellation is available for a Package, a Cancel button appears on that Package on the Packages page. Tapping it stops the Drop on its own and any amount owed is returned to credit or your original payment method. Not every Package type supports mid-flight cancellation, so the button only shows up where it applies.

If you do not see the Cancel option on your Package, it has either passed the window where cancellation is possible or is a Package type that cannot be paused once delivery is handed off to the network. In either case, open the Help Desk with your Package ID and we will look at it manually.

Almost every refund disagreement is resolved in a single Help Desk conversation. If we reach a dead end, the path for formal claims is set by the Terms of Service: binding, individual arbitration, with the class-action waiver in force.

Filing a chargeback before contacting us is considered a breach of the agreement. We defend all such chargebacks with the underlying Package data, and accounts that rely on chargebacks instead of support are terminated and blocked from future Packages.

Refund requests are handled manually, by the same support team you see on the Help Desk. Average response time is under two minutes during active hours, and under two hours overnight.

Every refund you send through the Help Desk receives a confirmation and a tracking reference so nothing falls through the cracks, and you can see the current state of every request under Your conversations.